FAQs / Help

Frequently Asked Questions:

• Website Information
• Order Status
• Order Problems
• My Account
• Shipping Policy
• Guarantees
• Pricing and Billing
• Buyer's Guide

• Website Information

  • What is "Blade HQ?"

    Blade HQ is the Blade HeadQuarters for all of your pocket knife needs.

    With physical locations in both Utah and Virginia we are an ever-growing online and brick and mortar retailer of all things pointy. Blade HQ specializes in High Quality name brand knives, traditional cutlery, custom creations, as well as LEO, military and survival necessities.

    Our goals include offering the most curated, yet comprehensive selection of "in stock" knives on the planet and providing world class customer service and support. In fact, our goal is to be the best knife retailer in the Universe. Lofty, but we’re committed.

  • Who runs this website?

    What if we told you that it was a medium-sized rat tugging on the hair of a man named Alfredo Linguini? That would certainly be an interesting story. The origin of Blade HQ isn't quite that exciting but here it is: Once upon a time in twenty-oh-three (that’s 2003) there was a young gentleman who was absolutely obsessed with knives. Inexplicably he couldn’t find a company that provided the selection and service that he wanted (and this was back in the “olden days” before customers expected to have their orders delivered before they placed them). Armed with a small loan, a dream, and an overabundance of confidence, Blade HQ was officially launched in March of 2003. Over the years Blade HQ has added partners, acquired technology and business adjacent assets, and grown exponentially, but we’re still fueled by the same product passion and commitment to excellence as our founder.

  • What kind of knives do you sell?

    Our knife and cutlery selections are vast and varied! Over the years we have added thousand of products to our online catalog. We offer folding knives, fixed blade knives, spring assisted knives, automatic knives, butterfly knives, custom knives, multi tools, axes and just about any knife-related product you can think of. We stock products from prominent pocket knife manufacturers including Microtech, Protech, Benchmade, Boker, CRKT, ESEE, Kershaw, Zero Tolerance, Emerson, Gerber, Cold Steel, SOG, Spyderco, Piranha, Buck, Chris Reeve, TOPS, and more! We are sure to have something that catches your eye.

  • Laser Engraving Information

    So, you’d like to personalize your knife? Good news! Blade HQ has some of the best laser technology in the business and we’d love to help. Many knives make ideal candidates for custom engraving. Just look for the “Customize my Knife” option above the “Add to cart” button. If the option is there, then customize away! Now, it’s not all fun and games and so below we have some grumpy sounding conditions:

    Blade HQ is not responsible for any mistakes or misspellings made by customers (come on… we just can’t be). Please double check your engraving text.

    Personalized laser engraved items are not accepted for return for any reason.

    Cancellations are not possible once the engraving process has begun.

    Engraving may delay processing time beyond two business days, but no more than four business days under normal circumstances. Blade HQ defines business days as being Monday - Friday, excluding Saturday and Sunday and all Federal and State holidays.

    While we accept most engraving requests, there are certain exceptions. Some requested text may contain trademarks or other terms that we do not have the right to use. Additionally, engraving requests may contain material that Blade HQ considers inappropriate or that we simply do not want to place on products. We reserve the right to decline engraving requests for any reason. If your engraving request is deemed unfulfillable then your order will be canceled and you will be notified via email. You are welcome to reorder the item without engraving or reorder the item and select different engraving text. Engraving prices may change periodically.

    By electing to add engraving and placing your order, you agree to the disclaimers listed above and accept any and all liabilities associated with the engraving process. That’s not as scary as it sounds- if our laser cuts your knife in half we won’t send that to you.

  • Do you sell anything else besides knives?

    Yes we do! Over the years we have added numerous product lines such as Flashlights, Self Defense, Apparel, Outdoor & Survival Gear, Watches, and Lighters.

  • Why should I buy a knife from you as opposed to some other seller?

    With so many choices available for buying knives, this is a fantastic question. Not to toot our own horn, but Blade HQ is a stellar company and here’s why that’s amazing news for our customers!

  • Okay, okay... but what does Chat GPT think about Blade HQ?

    Blade HQ is considered one of the best knife retailers for several reasons:

    1. Wide selection: Blade HQ offers a wide range of knives from many of the top knife brands in the industry. You can find everything from everyday carry knives to specialized tactical and survival knives.
    2. Expertise: The staff at Blade HQ is knowledgeable about knives and can provide helpful advice and recommendations to help you find the right knife for your needs.
    3. Customer service: Blade HQ is known for its excellent customer service and strives to provide a positive shopping experience for its customers.
    4. High-quality products: Blade HQ only carries knives that meet its high standards for quality and durability, ensuring that you are getting a top-notch product.
    5. Convenient online shopping: Blade HQ offers a user-friendly website that makes it easy to find and purchase the knife you want, with the option for fast and reliable shipping.

    All these factors contribute to Blade HQ's reputation as one of the best knife retailers on the market, making it a great place to buy a knife.

  • Can I sell my knives on Blade HQ?

    Are you a knife maker or manufacturer? Please feel free to reach out to us. Drop us a line!

  • Where do I get a coupon codes and how do I use them?

    Coupon codes are typically shared via email and social media promotions. Some codes are exclusive to Club Blade members so be sure to sign up (it's fast & free!). Once in awhile we'll even list a coupon code on our website (see below).

    Can I use more than one coupon code at a time?
    No. Coupon stacking is not available. If you enter a second coupon code, it will replace the first one.

    What happens if I enter an invalid coupon code?
    Invalid coupon codes won’t be applied. No discount will be shown, and the order total will remain unchanged. It's possible you'll get a flat tire as well.

    Are there different types of coupon codes? Yes. Some coupon codes are available to all customers and may be used once per customer (unless stated otherwise). Other codes may have a limited number of total uses and these are first come, first serve.

    Where do I enter a coupon code?
    The coupon box appears:
    At checkout once you're logged in, or
    As a guest after you’ve entered your name and shipping info.
    During special promotions, the coupon box may also appear directly in the cart before checkout.

    Where can I see current promotions or available coupon codes? If there are any active public promotions, you’ll find them here.

  • What's your favorite knife?

    This question was more relevant back when there was “a someone” who had the authority (or audacity) to actually pick from an impossibly fantastic array of our offerings. With so many people at Blade HQ and such diverging preferences there’s really only one thing we can all agree on: Our favorite knife is a sharp knife and our second favorite knife is our next knife.

  • Your website doesn't have X, Y or Z feature. Are you going to add it?

    The BladeHQ.com software is a proprietary eCommerce platform owned by Blade HQ and maintained by their brilliant, attractive, & hardworking IT department 💪. It is constantly being developed and improved. New features are always being added to help our customers have the best and safest shopping experience possible. Additionally we are always adding "capacity" so that our website runs smoothly, even during large drops. If you have suggestions then we'd love to hear them- you can send us an email at [email protected].

• Order Status

  • Has my order shipped?

    If all of your items were in stock when you ordered, and you ordered more than 24 hours ago (excluding weekends), your order has probably been shipped. You can check the status of your order here. If some of the items you ordered were not in stock (it's rare, but it can happen) then it is possible that your order has been delayed. If this is the case you will be contacted by a customer service representative through email. If you need more information, please contact us.

  • How do I change quantities or cancel an item in my order?

    If you need to change any quantities or cancel your order, please contact us before the order ships. Once an order has been packed and shipped it cannot be changed or cancelled (in which case you will need to follow the instructions for returns).

  • How do I track my order?

    Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please check your order history for shipment information. Increasingly our confirmation emails are rejected by ISP filters. Please make sure emails from us are not blocked.

  • How do pre-orders work?

    You can reserve a knife for only $5.00 (non-refundable)! This only applies to items posted on our website as a Pre-Order Item (Pre-Order Items are posted in the Coming Soon Page). Once we receive the item, orders are fulfilled in the order they were placed.

    We try our best to have an ETA on when the item will be arriving from the Manufacturer, but please understand that the Manufacturer does not always give us an ETA. If we have an ETA, we will update it on the item's posting. If you don't see any update on the ETA on the post, then you will know when the item arrives once you receive our email. To ensure that emails are successfully delivered and received, please add [email protected] to the safe senders list on your Email Account.

• Order Problems

  • My order never arrived.

    If your order hasn't arrived there are several possible reasons:

    • Sometimes when an order is placed the credit card is declined. If this is the case then the order will not be shipped. We will send you an email, but occasionally these emails end up in junk folders. Check your account to see if your order shows up in the order history. If it doesn't, then odds are the order was probably declined.
    • Sometimes additional address verification or information is needed. Generally an email is sent to notify the customer. As mentioned above, occasionally these emails end up in junk folders so double check or feel free to contact us with order questions.

    Contact Customer Service with your order number.

  • An item is missing from my shipment.

    If an item is missing from your shipment, please contact us for assistance. Please have your order number available if possible.

  • An item in my order is broken.

    If an item in your order is broken, please contact us within 72 hours of receiving the item. Please have your order number available if possible.

  • I received the wrong item.

    If you have received the wrong item, please contact us within 72 hours of receiving the item. Please have your order number available if possible.

  • What is your return and exchange policy?

    Sometimes things just don’t work out—and that’s okay. At Blade HQ, we’re committed to making returns and exchanges straightforward and stress-free.

    Returns

    You can initiate a return from your Account page or reaching out to customer service within 30 days of receiving your item(s). Once your return is approved (please allow up to 3 business days), we’ll email you a return shipping label.

    When your return is processed, the cost of the return shipping label will be deducted from your refund. Refunds are issued to your original payment method, or we can provide store credit if you prefer.

    Return Eligibility Guidelines

    Items must be returned in new or gently used condition. Any items received in used condition are not returned to new inventory. Instead, they are cleaned and offered at a discounted price through our Bargain section or sold via Whatnot, with their used condition clearly disclosed.

    • Items showing heavy wear, damage, or modification may be ineligible for return.
    • Original shipping charges are non-refundable.
    • This return policy does not apply to customized items or international orders.

    Exchanges

    Need the same item or something similar and of equal value? We can do an exchange! Exchanges must be initiated within 7 days of receiving your order.

    If you’d like to exchange your item, just give us a call or send us an email with your request. Once your exchange is approved, we’ll email you a return label. Your replacement item will ship after we receive the original.

    This policy does not apply to customized items or international orders.

    We want you to love what you ordered. If not, we’re here to help make it right — quickly and painlessly.

  • What are these returns benefits I heard of if I am a Blade Club Member?

    Well, if you are a Blade Club member you can receive enhanced return benefits based on your membership tier. Titanium members have a 45-day return window with a flat $5 return shipping deduction, while Zirconium members receive a 60-day return window with free return shipping.

    Note: All standard return eligibility requirements still apply, and Blade Club return perks do not apply to customized items.

• My Account

  • How do I create an account?

    Click here and then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How do I edit my account information?

    Click here to got to your My Account page, you will be prompted to login if you are not. You can access your account information from that page, and even manage your credit card from here as well.

  • I forgot my password.

    If you forgot your password, please click here. From there, you can get a password reset email sent to your email account.

• Shipping Policy

  • How much is shipping?

    Standard shipping starts at $6.99 for many orders in the USA. Your exact shipping costs and options (i.e. UPS, USPS, etc) will be shown during the checkout process. Blade HQ often has free shipping if the order value exceeds a certain amount! for more comprehensive information swing by our Shipping Page!

    Note: A few items are oversized and do not qualify for flat rate shipping. These items will incur an additional shipping charge at checkout.

  • When will my order ship?

    Your order should be shipped within 24 business hours (excluding Saturdays, Sundays, and Federal holidays). If your item is not in stock, we will notify you by email.

  • How long will it take my order to arrive?

    Delivery to anywhere in the continental USA should take 6 business days or less (excluding Sunday). Shipments to Hawaii and Alaska may take an extra couple of days.

  • Do you ship internationally?

    You can view our international shipping policy here. Once you have read and are willing to agree to the terms listed, please contact us and we will help you place an order.

• Guarantees

  • Pricing & Price Matching

    We strive to price our products competitively. While we may not always have the lowest price, our pricing reflects the value, quality, and service we aim to provide. At this time, we do not offer price matching. here.

  • Privacy Policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Information submitted into and through our website is secure. We work with industry leading experts to maintain the highest level of website protection and offer two-factor authentication to our customers for additional piece of mind (Two-factor authentication can be activated or deactivated in the user Account page under "Account Options."

• Pricing and Billing

  • What forms of payment do you take?

    Credit Cards: We accept all major credit cards including Visa, Mastercard, Discover and American Express.

    Gift Cards: Gift cards that function in the same manner as credit cards are accepted. Select the appropriate card type (i.e. Visa, Mastercard, etc) at checkout. Make sure to activate your gift card prior to its use.

    Apply Pay, & Google Pay

    Gift Certificates: We accept Blade HQ-issued gift certificates!

    We do not currently accept PayPal, Money Orders, Personal Checks or Cash.

  • Do I have to pay sales tax? Other places don't make me!

    Glad you asked! We collect taxes where required by state governments (some states don't have sales tax and, of course, we don't collect it for those states). Fun fact: Even if you aren't charges sales tax by a website it is still your responsibility to submit that tax to your state government on that purchase (or any purchase). You are obligated to pay that tax when you file your state taxes each year. We know... ignorance was bliss.

  • I have a question on my charges.

    Please contact us for further assistance.

  • I need a copy of my receipt/invoice.

    Click here to go to the Order History page. You can then click on any order you have placed and see the invoice. If you do not have an account, please contact customer service.

  • When will my credit card be charged?

    • Standard Orders: Once your order has been submitted, your credit card will be charged for the total amount of your order.
    • Pre-Orders: Once your order has been submitted, your credit card will be charged $5.00 and when the order is ready to be filled, the remaining total will be charged to your card.

• Buyer's Guide

  • How do I find my product?

    To find the item(s) you're looking for, you may (1) use the navigation menus on the top, right & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

  • How do I navigate the site?

    To navigate the Blade HQ website, simply click on a category you might be interested in. Categories are located to the top and left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link (these days you might not have a mouse attached to your phone, so just tap away!). You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product or category. If you have any trouble locating a product, feel free to contact customer service for assistance.

  • Does your stock rotate? Out of Stock?

    One thing to remember when you're shopping: If you see something you want, it may not be there later. Manufacturers perpetually introduce new products and discontinue old items. There is no way to maintain complete product consistency or have everything on our website "in stock." Many people ask us why so many things are "out of stock" and the reason is simple: When product demand exceeds supply we run out! However, we work closely with manufacturers to try and stay on top of product needs as much as possible.

  • Do you offer any kind of discounts or loyalty programs?

    Yes! We have recently launched The Blade Club! The Blade Club is a loyalty program that rewards members with points (redeemable for purchase credit) and other valuable perks every time you place an order. Sign up is fast and free.

    Additionally we are often able to offer discounts for active duty U.S. Law Enforcement and Military (we may require you to send us proof of ID). The amount discounted will depend on the item. Not all items can be discounted. For a quote, please contact customer service.

  • How do I place my order?

    Phone: Please contact customer service to place your order over the phone. Please also note if you are placing an order for an automatic knife and this will be your first purchase with us, the order will need to be placed online so that customers can agree to Terms and Conditions related to shipping automatics.

    Online: Add your item(s) to your cart by clicking the “Add to Cart” button. Then click the “Secure Checkout” button. You can either sign in (if returning registered customer) or register as a new customer. Enter all billing and shipping information, choose your shipping method, double check all your information to see that it is correct, check box “I agree to terms and conditions”, and click “Submit Order”. You will receive an email confirmation after your order has been successfully submitted. Sometimes, credit/debit cards will be declined. If this happens, you will receive an email stating your card was declined. Either resubmit your order online with a different card or contact customer service immediately. Stock is not reserved if the card is declined.

  • Bonus: Why are ducks so angry?

    This is an important topic that needs more attention and awareness. Our preliminary research has discovered ducks are generally angry about not being able to shop online for knives. Although, anecdotal evidence suggests that, when given knives, ducks do not know what to do with them. Our team is still looking into the issue, but we have concluded that yellow ducks with bandanas brandishing knives are very cute.