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Terms and Conditions- use of our website and the purchase of products from our web store constitutes agreement with our terms and conditions set forth below.
Age requirements: You must be at least 18 to order any product from us. Some items listed on this website may be illegal in your area for possession by those under 21. It is your responsibility to check all local laws concerning the ownership, use and possession of any item on this website. By placing an order, you agree that you are of legal age, that you have read our terms & conditions, and that you take full responsibility for obeying all federal, state and local laws, restrictions, and regulations!
Credit card orders: We accept Visa, Mastercard, Discover and American Express. We do not acccept Paypal.
Money order and check orders: We gladly accept all types of money orders and personal or business checks. Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:
Blade HQ
400 S. 1000 E. Suite E1
Lehi, UT 84043
International Orders: Items for sale on bladehq.com will only be shipped inside of the USA and no International orders are currently accepted.
Errors on this site, Server downtime and Site Updates
Because we are only human we make mistakes. If you snag a great deal that has been labeled $2.00 instead of $20.00 we are not obligated to honor that price. Your order will be canceled and you are invited to reorder the item at the correct price. We apologize for any inconvenience, but we aren’t Santa.
We host our own website periodic downtime may occur. In the event that you are disconnected from our server while trying to place an order, please contact us to make sure the order did not go through before reordering.
We will update the site when we are able. Because site development is ongoing we encourage you to email us with any ideas or suggestions. We will take them into consideration when possible. As a general rule we’ll try and update the site at least one time each week.
Knife Operation & Warranty
All name brand knives are covered under warranty by their respective manufacturers. Knives that have been modified or converted are not covered under manufacturer's warranty, but are guaranteed to arrive is working condition. No further warranties apply. We ask that customers work directly with manufacturer's to handle warranty issues. We are happy to intercede if necessary.
Returns and Exchanges
As of Feb 18, 2004 our return policy has changed due to some abuse of our previously overgenerous system. All orders after February 18, 2004 will be held to this new policy.
Returns are accepted, as long as they are done within 10 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please CONTACT US.
You are responsible for shipping the item back to us in like-new condition (or the condition the item arrived to you in). For any refund there is a 15% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. There is no restocking fee if the customer accepts in store credit. Once we receive the item we will issue a refund or credit (as specified by the customer) Your refund will be issued in the same form payment was received unless other arrangements have been made. We do not reimburse shipping costs (unless the mistake is ours and the buyer requests a refund. All shipping reimbursements are issued as in store credit, unless arrangements have been made otherwise). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
* All the knives we sell are new, unless otherwise indicated. If you return the knife to us in used condition we reserve the right to charge you a restocking fee higher than 15% or return the knife to you.
Change and Cancellation Policy
If you order the wrong item(s) you may change your order up until the time the order is shipped. Once an order has been shipped if you wish to change an item you must follow the guidelines in the return & exchange section (above).
If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been mailed you must follow the guidelines in the return & exchange section (above).
You can CONTACT US about a change or cancellation via email or telephone (801-768-0232). If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.
Shipping information
Shipping is done via the USPS and in some cases via UPS. Delivery time varies depending on your location and we make no guarantees about delivery time (just helpful estimations). Generally all orders are shipped out within 48 hours during regular business days (often the same day we receive them). In some cases delays are inevitable and shipping may be postponed.
Privacy Policy
No personal information (names, addresses, email addressed, telephone numbers, etc) gathered off our website (from forum registration, orders, newsletter subscribers, personal communication or otherwise) will be sold to anyone at anytime without written permission. Additionally we will not distribute, give or provide your information to anyone at at time except in the case of fraud, criminal action, or abuse (we define "abuse" as the intention or action of harming our company in any way). In such cases as fraud, criminal action or abuse we reserve the right to distribute customer information to parties we deem appropriate for investigation and or prosecution.
We reserve the right to send out company promotions via email information acquired from correspondence, purchases or other direct contact. If you do not want to receive promotional material via email simply "opt-out" at the time you create your account with us OR login to your account and manage your email subscription preferences. We will respect your privacy. You can also unsubscribe directly from any email we send at any time.
Auto law & Legal Status Terms
The Switchblade Act, (Pub.L. 85-623, 72 Stat. 562, enacted on August 12, 1958, and codified in 15 U.S.C. § 1241–1245), prohibits shipment of automatic knives across state lines, with the following exceptions:
(1) to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
(2) to supply or procurement officers of the National Guard, the Air National guard, or militia of a state, territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
(3) to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any State or Territory, or any county, city or other political subdivision of a State or Territory; (4) to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs (1), (2), and (3).
Sections 1242 and 1243 of this title shall not apply to -
(1) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business;
(2) the manufacture, sale, transportation, distribution,possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces
(3) the Armed Forces or any member or employee thereof acting in the performance of his duty;
(4) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or
(5) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand wrist, or arm to overcome the bias toward closure to assist in opening the knife.
BladeHQ will not sell to any individual or group outside the State of Utah without the above conditions being met. This does not apply to automatic knives manufactured, distributed, purchased or sold within the state of Utah. Proper identification may be required before the order is shipped in cases where restricted items are purchased
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Legal status of products
BladeHQ offers no legal advice regarding your local laws. We have advised you of broader Federal laws that may affect your purchase. It is the responsibility of you, the buyer, not BladeHQ, the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from BladeHQ. All equipment is sold subject to public law 90-351, title III, U.S.C., Section 2511, and any local, state or federal ordinances. Please consult your local and state laws before ordering if you are in doubt (and when in doubt do not make a purchase). Absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that the he/she is of legal age to own these products. BladeHQ will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers. As applicable: no product is 100% effective against attack and BladeHQ assumes no responsibility if a product purchased from us is not effective in preventing bodily injury, dismemberment or death.
Anyone attempting to falsify information or defraud our company in any way will be turned over to the proper authorities. Attempts at extortion, blackmail or entrapment will be met with legal action, resistance, and will be propagated to the media if necessary. You agree that if the need arises for potential action against our company you will first attempt to resolve the issue with BladeHQ or an agreed upon mediator.
These terms and conditions are subject to change. We encourage you to periodically review them. If you have questions regarding the terms and conditions please contact us.
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