Customer Service

Blade HQ is a full time Internet cutlery business with a brick and mortar store. "HQ" stands for "headquarters" but over time was simply shortened to "HQ." Blade HQ has become one of the online destinations for cutlery and gear. We specialize in high-end LEO, military and collectible folding knives (folding, fixed, custom, assisted, automatic, butterfly- you name it!). Our goal is to have the most incredible selection of "in stock" knives available anywhere while providing outstanding customer service and pricing.

Blade HQ was founded in 2003 by Cam Hughes. Cam was unhappy with offerings and service from other online vendors and decided to start his own company (and he secretly hoped he could collect some of the knives he was selling). Over the years Blade HQ has added partners (software engineer Jim Brown and avid outdoorsman Nick Silver) and acquired several knife and technology companies. But at the end of the day Blade HQ is run by guys who love knives.

Our knife selection has become vast. We carry folding knives, fixed blade knives, spring assisted knives, automatic knives, butterfly knives, custom offering, multi tools and just about anything that you can think of. We stock products from all major brands including Microtech, Protech, Benchmade, Boker, CRKT, ESEE, Kershaw, SOG, Spyderco, Piranha, Buck, Chris Reeve, TOPS, and more!

Yes we do!Over the years we have added numerous product lines such as Flashlights, Self Defense, Apparel, Outdoor & Survival Gear, Watches, and Lighters.

With so many choices available for buying knives this is a great question. Here's our take:

This site is dedicated to the cream of the crop. Any items on this site are first rate. Sure, there will be some $25 knives floating around, but we don't believe that something good always has to cost as much as an organ transplant. Remember the old saying though: You get what you pay for. If a knife costs more, it's probably because it's better. Often the only difference between the prices of knives is the cost of the materials. If you have questions about a specific knife just Drop us a line!

Advertisements make websites gross. So... no. We don't allow advertising.

Certainly. And if we think your website will be of interest to our customers (and it isn't in direct competition with us) we’ll be happy to link back to you on our LINKS page.

Right now our favorite knife is the Spyderco Sage. We are particularly fond of the Sage 1 with carbon fiber handles.

The BladeHQ.com software is a proprietary eCommerce platform acquired and owned by Blade HQ. It's the product of years of blood, sweat, and some crying.

If all of your items were in stock when you ordered, and you ordered more than 36 hours ago (excluding weekends), your order has probably been shipped. You can check the status of your order HERE. If some of the items you ordered were not in stock (it happens, rarely but it happens) then it is possible that your order has been delayed. If this is the case you will be contacted by a customer service representative through email. If you need more information, please CONTACT US.

If you need to change any quantities or cancel your order, please CONTACT US before the order ships. You will typically have until 2:30 (Mountain Time) on the next business day before the order ships. Once an order has been packed and shipped it cannot be changed or cancelled (in which case you will need to follow the instructions for exchanges and returns).

Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please CHECK YOUR ORDER HISTORY for shipment information. Increasingly our confimation emails are rejected by ISP filters. Please make sure emails from us are not blocked.

If your order hasn't arrived there are several possible reasons:

If an item is missing from your shipment, please CONTACT US for assistance. Please have your order number available if possible.

If an item in your order is broken, please CONTACT US within 72 hours of receiving the item. Please have your order number available if possible.

If you have received the wrong item, please CONTACT US within 72 hours of receiving the item. You know the drill by now- please have your order number available if possible.

Returns are accepted, as long as they are done within 20 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization number, please CONTACT US.

You are responsible for shipping the item back to us. The item must be brand new and unused. There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.

Exchanges are welcome as long as they are done within 20 days. You must obtain a Return Authorization number before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization number, please CONTACT US. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. If the item is being returned for a refund, it will be subject to a 5% restocking fee.

If you need to return an item, please CONTACT US within 20 days of receiving your order for a Return Authorization number. We will give you further instructions about how to ship your item back at that time.

1) Click HERE
2) Select "No, I am a new customer."
Then, simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information (click HERE).

1) Click HERE
2) Select "Yes, I have a password:"
Then, enter your password. You will be able to edit your information. Simply click on the "Change" link next to any piece of information you wish to change.
If you would like to change your credit card information, then you can simply make a new order and enter in the information as a new card.

If you forgot your password, please click HERE. You will be sent your password to your email.

Shipping is $5.99 for any purchase. Order one knife and it's $5.99. Order 30 knives and it's $5.99. We like things simple. If the order is over $149.00, shipping is FREE!

Your order will be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.

Delivery to anywhere in the continental USA should take 5 business days or less (excluding Sunday). Shipments to Hawaii and Alaska may take an extra couple of days.

You can view our international shipping policy HERE. Once you have read and can agree to the terms listed, please CONTACT US and we will help you place an order.

We try to have the lowest prices around. We will do what we can to give you the best deal on the best knives. But in some cases it is not possible to match every competitor.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Any information submitted into and through our website is secure.

Credit Card: We accept Visa, Mastercard, Discover and American Express.

Money Orders or Checks: We gladly accept all types of money orders and personal or business checks (you may also send cash at your own risk). Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:

Blade HQ
400 S. 1000 E. Suite E
Lehi, UT 84043

We do offer gift certificates! You can get all of your gift certificates HERE. We do not offer coupon codes at this time.

If you are located in Utah you will have to pay sales tax.

Please CONTACT US for further assistance.

You can log into your account (the account link is visable in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.

When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships.

To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Yes.

Orders over $1000 may be eligible for a discount. For more information, please contact customer service.

We do offer gift certificates! You can get all of your gift certificates HERE. We do not offer coupon codes at this time.