Blade HQ makes customer service its number one priority and our highly skilled customer service representatives are ready to assist you with order questions, product information and concerns. We strive to respond to emails within a 24 hour window (usually much quicker) and call hold times change realitive to call volume.
Tip: It can be super frustrating to be stuck on hold for an any period of time, especially if you focus on the wait or our "music." Try putting your phone on speaker-phone mode and doing something else you enjoy in the unlikely event you have to wait longer than expected (oh come on... we're just trying to help).
Phone Hours (Eastern):
Monday - Friday: 9:00 am - 7:00 pm
Closed Federal Holidays
Email: [email protected]
Emails are typically answered within 24 business hours. (please be aware, we don’t generally answer emails over the weekend)